Terms & Conditions

1. Acceptance and general conditions

These Terms & Conditions form a legal agreement between you and Golden Lady Casino in relation to your use of the website, account services, games, promotions and related features. By accessing or using the website, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, payment methods or account features. Those rules will be displayed or made available when relevant and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant service or promotion.

Golden Lady Casino may update these terms from time to time to reflect changes to the website, services, applicable requirements, security practices or business operations. The current version will be published on this page. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms.

Eligibility

You must meet all legal and eligibility requirements that apply to you before using Golden Lady Casino. You must be of the minimum legal gambling age applicable in your location and must not use the service where online gambling is prohibited or restricted. You are responsible for checking the laws that apply to you before registering or playing.

You must provide accurate, current and complete information during registration and whenever your details change. An account must be registered in your own name and may only be used by you. You must not create an account for another person, allow another person to use your account or permit anyone else to access your login credentials.

• You must be legally permitted to use gambling services in your location.
• You must provide truthful information and keep your account details up to date.
• You must protect your username, password and other security information.
• You must not use the website for unlawful activity, fraud or money laundering.
• You must not open or operate multiple accounts unless expressly permitted by Golden Lady Casino.

Account security

You are responsible for keeping your account credentials confidential and for all activity carried out through your account, unless the activity resulted from a security failure outside your reasonable control. You should use a strong password, avoid sharing access details and notify Golden Lady Casino through the available support channels if you suspect that your account has been compromised.

Golden Lady Casino may ask you to complete identity, age, payment or source-of-funds checks. These checks help protect players, prevent fraud and meet applicable legal and responsible gambling obligations. You must provide documents and information that are genuine, readable and reasonably requested. Access to some services may be limited while checks are being completed.

3. Responsible gambling, prohibited conduct and suspension

Golden Lady Casino supports a responsible approach to gambling. You should only gamble for entertainment, understand that outcomes are uncertain and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek appropriate support.

Tools and account options may be available to help you manage your gambling. These may include deposit controls, time reminders, activity information, temporary breaks and account exclusion. The options available, how they operate and when they take effect may vary. Requests for account restrictions should be made through the support options provided on the website.

If you believe that you may be gambling harmfully, consider using a self-exclusion or other restriction option immediately. You should also consider speaking with a qualified financial, health or gambling-support professional. Golden Lady Casino cannot guarantee that every attempt to bypass a restriction will be prevented, particularly where inaccurate details or a different account are used, so you must not attempt to circumvent a restriction.

Prohibited activities

You must use the website honestly and lawfully. You must not interfere with the security, operation or availability of the website, games or systems. You must not use software, devices, scripts, bots, automated tools, exploits or other methods intended to gain an unfair advantage or disrupt the service.

• Fraud, attempted fraud, identity misuse or payment manipulation.
• Money laundering, terrorist financing or using funds derived from unlawful activity.
• Collusion, cheating, match manipulation or coordinated misuse of games.
• Circumventing account, location, age, self-exclusion or promotional controls.
• Uploading malicious code or attempting unauthorised access to systems or accounts.
• Using the website to harass, threaten, mislead or harm another person.
• Taking advantage of an obvious error, malfunction or incorrectly displayed information.

Suspension and closure

Golden Lady Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal, regulatory or operational reasons. This may occur if information is inaccurate, a payment is disputed, prohibited conduct is suspected, an account appears to be controlled by another person or these terms have been breached.

Where an account is suspended or closed, you must not create another account or attempt to continue using the services without permission. Any remaining balance will be handled in accordance with applicable requirements and the circumstances of the account review. Golden Lady Casino may retain information and transaction records where required for legal, security, compliance or dispute-resolution purposes.