Cookies Policy | Golden Lady Casino

What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another device when you visit. They allow a website to recognise a device and remember certain information about a visit. Cookies may help a website remember whether a person is signed in, which pages have been viewed or which preferences have been selected. They can also support website security, performance and functionality.

Cookies do not usually contain information that directly identifies you, such as your name, postal address or contact details. However, information collected through cookies may be linked with other information held about you where this is permitted by applicable privacy laws and is necessary for a stated purpose. This may include information connected with your account, browser, device or interactions with the website.

Some cookies are placed by Golden Lady Casino, while others may be placed by service providers that support website operations, security, analytics, communications, advertising or other functions. These third parties may use cookies or similar technologies in accordance with their own privacy notices, contractual arrangements and applicable requirements. The providers and technologies used may change as the website and services develop.

Similar technologies

Similar technologies can include pixels, tags, scripts, local storage, software development tools and device identifiers. These tools may collect or store information in a way that is similar to cookies. For convenience, this policy uses the word cookies to refer to cookies and related technologies unless a different explanation is needed.

Why cookies matter

Cookies can make it possible for pages and features to work correctly. They may help maintain your session, protect your account, remember settings, identify technical errors and provide information about website performance. Without certain cookies, parts of the website may not operate as intended or may be less convenient to use. Optional cookies may support analysis or personalisation, while necessary cookies may be required for core functions.

Types of cookies we may use

The cookies used on the website may vary depending on the pages you visit, the services you use, your device, your browser and the choices you make. Cookies are generally grouped into the categories below. A cookie may serve more than one purpose, and the same category may include cookies with different retention periods.

Strictly necessary cookies

These cookies are required for essential website functions. They may support page navigation, account access, session management, security controls, fraud prevention and other core features. They can help identify unusual activity, protect the website and its users from misuse, and maintain the continuity of a secure session. Because these cookies support necessary functions, they may remain active even when optional cookies are declined.

Functional or preference cookies

Functional cookies remember choices or preferences so that the website can provide a more consistent experience. They may remember language, display, region, accessibility or other settings selected during a visit. If these cookies are disabled, some preferences may need to be entered again and certain website features may not work in the same way.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information such as which pages are viewed, how visitors move between pages, whether a page loads correctly, how long certain areas take to load and where improvements may be useful. This information is generally used in aggregated or statistical form to assess performance, improve content and make the website easier to use.

Marketing or advertising cookies

Where used and permitted, marketing cookies may help measure promotional activity, limit repeated advertising, understand which content is relevant and present information that may be more suitable to a visitor's interests. These cookies may be placed by third-party advertising, social media or measurement providers. You may be able to refuse or limit these cookies through the cookie preference tool, your browser or relevant third-party controls.

Security and compliance technologies

The website may use cookies or related technologies to support identity checks, account protection, responsible gambling processes, regulatory obligations, fraud monitoring and the prevention of unauthorised access. These technologies may help maintain the integrity of the services and protect players, subject to applicable laws, our Privacy Policy and any specific notices provided at the time.

How we use cookie information

Cookie information may be used for several business and service-related purposes. The specific purposes depend on the type of cookie and the context in which it is used. We aim to use information fairly, transparently and only as necessary for legitimate operational, security, analytical or marketing purposes, or where another lawful basis applies under relevant privacy requirements.

To operate, maintain and secure the website and its features.
To remember sign-in sessions, preferences and other choices made during a visit.
To help detect suspicious activity, protect accounts and prevent fraud or abuse.
To understand how visitors use the website and identify technical or content improvements.
To measure the effectiveness of communications, promotions and website content where applicable.
To support responsible gambling, identity, age and compliance processes where relevant.
To produce aggregated reports and statistics about website use and performance.
To personalise aspects of the website where an appropriate choice or consent has been provided.
To comply with legal, regulatory and security requirements.
To maintain records of cookie choices and other preferences where necessary.

Cookie information may be combined with information obtained through your account, device, browser or interactions with the website. Any handling of personal information is subject to our Privacy Policy and applicable Australian privacy requirements. We do not use this policy to promise that every cookie or tracking technology will be used during every visit. The technologies active on a particular page may depend on the features available and the choices you have made.

Third-party services

Some website functions may rely on third-party providers. These providers may process information on our behalf or operate independently under their own terms and privacy policies. Third-party services may include website hosting, security, analytics, payment support, communications, customer support and advertising measurement. We seek to work with providers that handle information appropriately, but you should review relevant third-party information where it is made available.

Third-party providers may place their own cookies or use similar technologies when their services are displayed or used. Their practices are not controlled entirely by this policy. If you interact with a third-party service, that provider's privacy notice and cookie information may also apply. You should consider the controls offered by those providers if you wish to manage their technologies separately.

Managing cookies and your choices

You may be able to manage optional cookies through a cookie banner, preference centre or other controls displayed on the website. Your choices may be remembered by a preference cookie. If you clear your cookies, use a different browser or access the website from another device, you may need to make your choices again. Your choices may also be affected if website settings or the technologies supporting the preference tool change.

You can also manage cookies through the settings in your internet browser. Most browsers allow you to block cookies, delete existing cookies, receive alerts when cookies are being placed or accept cookies only from selected websites. Browser settings differ, so you should consult the help or privacy section of your browser for instructions. Some browsers also provide broader privacy controls that affect tracking, storage and device identifiers.

If you disable or delete cookies, the website may still be accessible, but some functions may be unavailable, slower or less convenient. In particular, strictly necessary cookies may be needed for account access, security, session continuity and other essential services. Blocking cookies may also prevent us from remembering your preferences or understanding technical problems affecting your visit.

Mobile devices and similar controls

Mobile operating systems and applications may provide privacy controls that affect identifiers, analytics and advertising technologies. These controls may be separate from your browser settings. If you use more than one device or browser, your settings may need to be applied separately on each one. Updating your operating system or browser may also change the way privacy controls work.

Do Not Track signals

Some browsers offer a Do Not Track setting or similar signal. Because there is no single consistent industry standard for interpreting these signals, the website may not respond to every such setting. You can use the available cookie controls and browser privacy settings to manage optional technologies. Where a specific control is available, information about its operation will generally be provided with that control.

Consent and necessary technologies

Where consent is required for optional cookies, you may be asked to provide or withdraw consent through the available preference controls. Withdrawing consent does not necessarily remove information already collected, and it may not affect processing that is permitted on another lawful basis. Necessary cookies may continue to operate because they support the delivery, security or functionality of the website.

Cookie duration, changes and questions

Cookies may remain on your device for different periods. Session cookies are generally removed when a browser session ends, while persistent cookies may remain until they expire or are deleted. Retention periods can depend on the purpose of the cookie, the provider that places it, your browser settings, the services used and applicable legal requirements. A cookie's duration does not necessarily determine how long related information may be retained.

Information collected through cookies may be retained only for as long as reasonably needed for the purposes described in this policy, for security and compliance purposes, or as required by law. Retention may also be addressed in our Privacy Policy and relevant notices provided when information is collected. We may review cookie information and remove or anonymise it when it is no longer needed for an identified purpose.

We may update this Cookies Policy when our website, services, technology, legal obligations or cookie practices change. The updated version will be made available on the website with a revised date or other appropriate notice where required. You should review this page from time to time so you remain aware of how cookies may be used and which choices may be available.

If you have a question about cookies, privacy or the use of information on the Golden Lady Casino website, please use the contact or support options made available on the website. Do not include sensitive account, payment or identity information unless it is requested through a secure and appropriate channel.

This policy provides general information and does not override any applicable law, privacy notice, website terms or consent choice presented to you. Where a conflict exists, the applicable legal requirement or specific notice may apply to the relevant processing activity. Nothing in this policy limits rights or protections that cannot lawfully be excluded under Australian law.